HP DeskJet Printer say that Windows 10 is Offline?

Category: Tech News
HP Printer

HP Printer Going Offline in Windows 10 means unable to communicate with the device that is sending the print job. The offline printer will be unable to receive and process new print jobs. Thus, all print tasks should be paused until the issue is rectified.

Some of the possible causes include:

  1. Outdated drivers
  2. Connection issues
  3. A settings error

The steps below will assist you in addressing the problem and demonstrating how to overcome it. Please read the list in order, as the easiest fixes are listed first.

Set the Default Printer

  • You have to Press window + R, type the control panel, and hit enter.
  • Now you will need to open the Hardware and Sound option.
  • You will open the option Devices and Printer.
  • Click the printer’s right-click menu and select Set as default printer.
  • Please confirm your decision by clicking “yes” in the confirmation popup.
  • A green checkmark should appear next to the icon of your printer, indicating that it is the default.

Remove or Update Outdated Version

  • Use the Windows search to find what you’re looking for.
  • Device Manager can be accessed by typing ‘Device Manager” and clicking on it.
  • Next, expand the option ‘Printers”
  • Locate the model number of your printer in the expanded section.
  • Right-click on it, open the option “Update Driver” from the menu.
  • Your printer’s driver will be automatically updated if you select the “automatic search” option.
  • Restart your computer.
  • “Control Panel” is where you will find your driver reinstall options.
  • The present HP printer driver can be uninstalled by clicking on “remove programs”

Printer needs to update or reinstall the driver

  • Check that the printer is turned on and connected to the PC.
  • For further information, go to HP Customer Support – Software and Driver Downloads.
  • Next, insert your HP printer’s model number.
  • On the Software and Drivers page check for updates.
  • If the heading Update appears, click it and then follow the instructions on the screen.
  • If the Update does not show, the printer software is up to date.

Set up the Printer Spooler service.

  • Type services while holding down the Windows logo key on your keyboard.
  • Choose Services.
  • Select Printer Spooler and double-click it.
  • Select Stop, followed by OK
  • Navigate to C: WindowsSystem32spoolPRINTERS.
  • Remove everything from this folder.
  • Right-click on the “Print Spooler” again.
  • Select the “Start” option to restart the spooler service.
  • Finally, restart your computer and printer to address the “HP printer says offline” issue.

The option to use the printer in offline mode is not selected.

• Press window + R, then type control panel and press enter.
• Open the Hardware and Sound menu.
• Next, navigate to Devices and Printers.
• From the list of printers, choose and right-click on your HP printer.
• Next, disable the “Use Printer Offline” option from the menu.
• Your HP printer has now been reconnected to the internet.

1. What are the additional factors that are causing the HP Deskjet printer to indicate offline?
  • Verify Wi-Fi connectivity, and ensure that printer and PC are both linked to the same Wi-Fi network.
  • After connecting the HP printer to the computer.
  • Reboot your PC now. So that the HP printer settings can be preserved.
  • Paper jams, low ink levels, voltage fluctuations, and a lack of compatibility are all potential causes of your printer being offline.
2. How to Connect Your Printer to a Wireless Network
  • After 10 seconds, restart your printer.
  • Unplugging your printer’s power supply.
  • Finally, you can shut down your computer.
  • Reconnect the printer’s power cord and restart the printer.
  • Unplug the power cord from your wireless router.
  • After a ten-second wait, reconnect it.
  • Your internet connection may take a few moments to reconnect.
  • Turn on your computer after finish.
  • Making use of the HP Smart software or the HP wireless setup wizard.
  • Determine whether your printer is connected to the internet.

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